<p><strong><u>Return & Exchange Policy</u></strong></p>
<ol>
<li>All returns of items and requests for a replacement must be made within 7 days from the date you received the item.</li>
<li>Any item(s) for which the return application is not submitted within the above timeline is not eligible for return.</li>
<li>Strictly no refund allowed.</li>
<li>Inspection is required upon receiving the returned item(s).</li>
<li>Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any shoes returned must be returned in their original box.</li>
<li>For hygienic reasons, we cannot offer exchange or refund for jewellery items, swimwear, socks, and / or any type of inner wear.</li>
<li>We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.</li>
<li>If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability.</li>
<li>Any request for returning or exchanging must be for the same item with the same retail price as the item purchased.</li>
<li>Padini Dom Com Sdn Bhd / Yee Fong Hung (M) Sdn Bhd / Vincci Ladies’ Specialties Centre Sdn Bhd reserves the right to make final decisions and to alter this policy at any time.</li>
</ol>